What families ask us most.

Yes — you save 15% when you book direct with us. Those platforms take 15–20% commission on every booking. When you skip them and message us, we keep that commission off your rate.

You also avoid platform service fees, get faster replies (straight to our team), and have more flexibility on cancellations and long-stay extensions. Message us with your dates to get your direct rate.

Cancellation terms depend on the stay length and how close to arrival you cancel — but we're flexible with families whose plans change.

For short stays, we typically offer free cancellation up to 7 days before arrival. For long stays, the terms are agreed in writing before booking. Tell us your situation and we'll find something fair.

Yes. We photograph every property ourselves — no stock images, no wide-angle exaggeration, no staging that doesn't match the real space.

If you want to see something specific before you book — a particular angle, the view from the balcony, the actual size of a bedroom — message us and we'll send extra photos or a video walk-through.

For short stays, no separate security deposit — it's covered by the standard booking. For longer stays (30+ days), a refundable deposit equivalent to one week's rent is held and returned within 7 days of check-out, provided no damage.

Yes, at no extra charge. Tell us your kids' ages when you book and we'll set up the apartment before you arrive — crib, high chair, baby gates, kid-friendly toiletries, a small box of toys and books.

Childproofing essentials available for toddlers on request.

Every Hostbetter property is hand-picked for families. That means quiet residential buildings, no party towers, lift access (no stairs to the entry), and proximity to parks and family-friendly amenities.

If you want to know specifics about a particular building — noise level, neighbours, who else stays there — just ask. We've stayed in or visited every one.

Yes — this is one of the reasons families choose us. Once you book, we can help with school visit coordination, paediatrician recommendations (English and Arabic speaking), trusted babysitter referrals, and family activity bookings.

Some of this is free for guests, some is paid as an add-on. Tell us what you need and we'll be straight about pricing.

Message us on WhatsApp — usually fixed within hours.

Our local team is in Dubai, on call from 8am to 11pm daily. For urgent issues (no water, no power, no AC in summer), we respond immediately, day or night.

Yes — subject to availability. The earlier you tell us, the better. Many guests extend mid-stay (we love this).

If we have the apartment free, we'll keep your rate. If your apartment is booked after you leave, we'll find you another Hostbetter home and help with the move.

For stays of 14+ nights, a mid-stay clean is included. For monthly stays, we clean every two weeks at no extra cost.

Want more frequent cleaning, laundry pickup, or deep clean before guests visit? We can arrange it — just message us.

Most Hostbetter properties include one free parking space in the building. A few have two. The exact details are confirmed for each property when you book.

Visitor parking is available in most buildings, usually at a small daily fee paid directly to the building.

We send detailed building directions, photos of the entrance, and your access code 48 hours before arrival. A welcome WhatsApp comes 24 hours before with the Wi-Fi password and a personal note.

Late arrival? Tell us in advance and we'll meet you at the building. No families standing in a Dubai lobby at midnight with sleepy kids — we don't do that.

Some of our properties accept pets, others don't (building rules vary). Tell us about your pet — type, size, age — and we'll find you a home that welcomes them.

For pet-friendly stays, a small additional cleaning fee applies.

Yes. Hostbetter operates under a Dubai holiday home permit issued by the Department of Economy and Tourism (DET, formerly DTCM), and is registered as a UAE trade company.

Every property we list is operated legally as a licensed holiday home. Need our license details for your records? Message us and we'll share them.